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Deb's Recommendations
Tuesday
09Mar2010

A Handy Guide to the Social Landscape

One of the primary barriers to entry for businesses trying to figure out social media is that they aren't clear on how it can help them.

There are so many social media outlets—which ones should you use, how should you use them, and what kinds of results should you expect? So many questions!

Here's a handy-dandy guide to the social media landscape, courtesy of CMO.com.

CLICK HERE TO DOWNLOAD THE PDF

There are lots of similar resources floating around the Internet. I like this one because it tells you how to leverage the most popular social tools to support specific branding goals such as customer communication, brand exposure, driving website traffic, and SEO.

This is a terrific resource to pass around and share with your colleagues.

Thanks to Drew McLellan of McLellan Marketing Group and to Stephanie Quilao for putting this on my radar!

Ciao for now—

________________________

Let's Twitter: @WanderNot

Thursday
04Mar2010

How Branding is Like Sex

If comparing something to sex doesn’t make it more interesting, then we’re not doing it right. Take branding, for instance. Here are the three most important ways that branding is like sex.

#1: It’s simultaneously ubiquitous and mysterious. Like sex, branding is everywhere. And like sex, we’re all convinced that branding is what sells. Do a simple Amazon search on “branding” and you get 50,840 results. Whether you’re one of the “dummies” or a Harvard Business School grad, you could spend the rest of your life reading up on Effective Branding, Simple Branding, Personal Branding, Corporate Branding, Emotional Branding and Digital Branding, just for starters.

To paraphrase Winston Churchill: Never was so much written by so many and understood by so few. Yet despite all this information, the currents and eddies of attraction between products and buyers remain as elusive as the tendrils of desire between individuals.

#2: Everyone thinks they do it better and more often than they actually do. Five years ago, just having a website was a big deal. Now a website is just the beginning. We’re also Twittering, blogging, Facebooking, MySpace-ing and YouTube-ing. In other words, there are lots of opportunities to make some noise, but very little real communication.

Much of the clamor in the marketplace is companies talking to themselves. Putting a logo or company name everywhere isn’t branding, it’s marketing. Marketing doesn’t become branding until it evolves into a meaningful conversation between you and your customers. Like sex, talking is also something you can do alone, but it’s more fun with other people.

#3: Mad skills are great, but nothing trumps true love. You can’t fake passion for very long. And you certainly can’t fake a genuine investment in your customers’ happiness. All beloved brands share a common trait: the value they bring to their customers’ lives exceeds the value of the particular product or service they offer. That value may be convenience, glamour, humor, beauty, or something else. And it’s that intangible enhancement in quality-of-life that creates nearly unbreakable brand loyalty.

So what’s the bottom line here? First, comparing branding to sex actually does make branding more interesting (surprise!).

Second, like love, successful branding transcends the sum of its parts to become something greater.

And third, an Amazon search on “sex” yields over a half-million results, with a recommendation for “Amazon’s Madonna Store” highlighted right at the top of the page.

Now that’s some powerful branding.

Ciao for now!

 ________________________

Photo credits: Free Textures Set by Saul Landell via Flickr, used under a Creative Commons license.

Let's Twitter: @WanderNot

Monday
01Mar2010

Why Businesses Should Care About Social Media

This two-minute, in-your-face video by timetogetsocial gives ten reasons why social media should be on the corporate communications radar.

[Warning: Turn down the volume on your computer before clicking "play."]

To summarize:

#1:  Social media now beats porn and personal email as the #1 online activity. (Nielsen Wire)

#2:  Two-thirds of everyone who uses the Internet uses social media. (Nielsen)

#3:  Social networks now account for 10% of all Internet time. (Nielsen)

#4:  The Internet is the most influential source of information for purchasing decisions. (Weber Shandwick Inline Research)

#5:  Your customers are on the social Web. (Business Week)

#6:  The next 3 billion consumers will access the Internet from a mobile device, creating the "super-fresh" Web which will force brands to engage with their customers.

#7:  If Facebook were a country it would be bigger than the USA, indeed the third-largest in the world. It is on target for a half-billion users by December 2010.

#8:  Twitter is on track for one billion users by 2012.

#9:  One-way (outbound) marketing is over.

#10:  Social media is mostly free. All it costs is time.

Does this mean that your company should be using social media? Not necessarily. Many factors play into that decision, including your marketing goals, who your customers are, and what the rest of your communications plan looks like.

But it does mean that whether you love it or hate it, social media has permanently revolutionized the marketing paradigm. And it means that you're going to need to make deliberate, well-informed decisions about if—and how—to blend social media into the rest of your advertising and communications mix.

Ciao for now!

 ________________________

Let's Twitter: @WanderNot

Wednesday
24Feb2010

Beware of Experts

OK, this is a tricky thing since I am, myself, an expert in marketing communications. I understand the irony here. But it needs to be said, so I’m planting a flag—beware of experts.

Here’s why: Experts tend to be very attached to the past. Their very expertise lies in the tried-and-true. As such, experts are frequently the least capable of judging and implementing new ideas. They tend to be more comfortable making incremental changes to old ideas, rather than embracing a shifting paradigm. They also tend to explore new ideas in the context of entrenched assumptions, so they often "don't know what they don't know."

The only thing trickier than being an expert of the tried-and-true is being an expert of the untried-and-brand-new. Which brings us to newly minted “social media experts.”

There’s no such thing as a “social media expert.” It’s too new, too big, and changing too rapidly for anyone to know everything about all social media. The most knowledgeable people approach it with a “learner’s mind” every single day.

Even highly experienced people with specialized expertise in a specific medium—such as Facebook—work daily to stay on top of it. These people are rare, and if you make a strategic decision to be on Facebook, for example, you should definitely hire them to maximize your presence on Facebook. But don’t expect them to be equally expert in Twitter, Ning or LinkedIn.

And last, but not least:  No expert is a one-size-fits-all solution. No one—including me—is right for every project and every company. Expertise aside, there are many intangibles that make someone a good fit with your company’s culture and its goals. At the end of the day, your own instincts outweigh anyone else’s “expertise.”

 Ciao for now!

 ________________________

Photo credit: “is Social Media Expert” by Martin Ringlein via Flickr, used under a Creative Commons license.

Let's Twitter: @WanderNot

Monday
22Feb2010

Denny's:  Half-Baked

In marketing, there are few things worse than almost getting it right.

If you’re a Denny’s denizen, you’ve probably ordered from a menu whose back cover invites you to “Join the conversation!” and directs you to its website, its Facebook page and its Twitter account. Impressive! Who knew Denny’s was so cutting edge?

Unfortunately, the Twitter address—twitter.com/dennys—belongs to a Taiwanese man named Dennys Hsieh

Filter Creative Group handles Denny’s social media initiatives, and they actually do a terrific job. Denny’s has a robust Facebook page with nearly 33,000 fans and two Twitter accounts: @DennysGrandSlam (for early birds) and @DennysAllnightr (for normal people). Both accounts have thousands of followers and do a good job of engagement, customer service and promotional marketing.

Mistakes happen. But it’s odd that such a “connected” company would ignore the error. The incorrect menus were distributed to 1,500 Denny’s locations last October and Matthew Petro called the error in November. Yet Denny’s hasn’t so much as put an explanatory note next to the Twitter link on their website.

It looks like their mistake might cost them. 

Twitter has a policy that after six months of inactivity an account may be deemed inactive and released to another party. Dennys Hsieh stopped posting updates last July and Denny’s has now petitioned Twitter to have the account reassigned to them. Dennys Hsieh then began posting again on February 19th, including a link to CNET’s excellent report on the same date.

If only someone had fact-checked the menu. You don’t need your spidey senses to detect the brewing soap opera that’s bound to keep Twittizens entertained in coming weeks.

Ciao for now!

________________________

Let's Twitter: @WanderNot